Shipping Policy
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Effective Date: 09-12-2025
Website: www.artthatwarmstheheart.com
Owner: Art That Warms The Heart (Greater Noida, Uttar Pradesh, India)
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1. Overview
Art That Warms The Heart ships original artworks and limited edition prints worldwide. All pieces are packed with care, insured for their full value, and handled by trusted logistics partners to ensure safe delivery.
By placing an order, you agree to the terms outlined in this Shipping Policy.
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2. Shipping Within India (Domestic Shipping)
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✔ Shipping Cost:
Free shipping across India on all original paintings, prints, and products.
✔ Delivery Time:
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Original Artworks: 7–14 business days
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Limited Edition Prints: 5–10 business days
✔ Couriers Used:
Delhivery, Blue Dart, FedEx, or India Post Speed Post (depending on location).
✔ Cash on Delivery (COD):
Not available for artworks.
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3. International Shipping (Global)
We ship to most countries worldwide, including the United States, Canada, Europe, UK, Australia, Middle East, and Asia-Pacific.
✔ Shipping Cost:
Shipping rates are calculated at checkout based on:
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Destination country
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Package weight and size
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Courier rates
This ensures you are charged the most accurate and fair shipping fee.
✔ Delivery Time:
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United States: 10–20 business days
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Europe (EU): 10–18 business days
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United Kingdom: 10–18 business days
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Rest of World: 12–25 business days
Delivery time may vary due to customs, holidays, or regional restrictions.
✔ Couriers Used:
DHL, FedEx, UPS, or Aramex (depending on destination and availability).
✔ Tracking & Insurance:
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All shipments are fully insured.
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Tracking details will be emailed once the artwork is dispatched.
4. Packaging & Handling
Your artwork is packed professionally to ensure safe transit:
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Original paintings are wrapped in acid-free materials, corner-protected, sealed, and boxed securely.
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Large canvases may ship stretched or rolled (depending on size and region).
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Prints are shipped flat with protective layers or in reinforced tubes.
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Fragile items are padded and double-boxed if required.
We take pride in treating each piece as a valuable collectible.
5. Customs, Duties & Taxes (International Orders)
For orders shipped outside India:
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Import duties, VAT, customs fees, and taxes are the responsibility of the buyer.
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These charges vary by country and are not included in the artwork price or shipping cost.
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Your local customs office can provide estimated charges.
If a package is held at customs, we will assist where possible, but processing times are beyond our control.
6. Shipping Restrictions
We may not be able to ship to certain countries due to:
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Regional restrictions
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Carrier limitations
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Unstable shipping routes
If we cannot ship to your location, we will contact you immediately and offer a full refund.
7. Delivery Issues or Damage During Transit
All artworks are insured, but in the rare event of damage during shipping:
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Notify us within 48 hours of delivery
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Email photos of the damaged package + artwork
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We will file a claim and resolve the issue promptly
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A refund or replacement (if applicable) will be provided
Email for assistance: hello@artthatwarmstheheart.com
8. Incorrect Shipping Information
Please ensure your shipping address is accurate.
If the address provided is incorrect, the buyer is responsible for:
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Additional shipping fees
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Delays
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Package rerouting charges
We will support correction wherever possible.
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9. Order Processing Time
To maintain the highest quality:
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Each order is processed within 3–7 business days
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Custom or made-to-order prints may require additional time
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During festive seasons, slight delays may occur
You will receive updates throughout the process.
10. Contact Us for Shipping Questions
We are here to help you with any questions related to your order or international delivery.
Email: hello@artthatwarmstheheart.com
Location: Greater Noida, Uttar Pradesh, India
11. Updates to This Shipping Policy
We may update this policy periodically.
Changes will be posted on this page with a revised “Effective Date.”
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